Buy local find retailer

Discover our selected retailers and avoid driving in vain by contacting your nearest store. The overview is indicative.

ORDER CHRISTMAS GIFTS BY 15.12.21 AT 12 PM

Free delivery to private address on orders above €55.00

Delivery from 1-4 working days Free delivery on orders above €55.00 Always 60-day returns

ORDERS

WHERE IS MY ORDER?

  • Once you have placed your order, you will receive an order confirmation by email with your order details.
  • You can see our estimated delivery times HERE.
  • We have our warehouse of jewellery in Copenhagen, where we send your order from.
  • As soon as your order is shipped, you will receive an email with tracking information.
  • It can take up to 24 hours before you can track your package through your tracking information

I HAVE NOT RECEIVED AN ORDER CONFIRMATION ? - WHY NOT?

  • Within 2 hours of your order being placed, we will send you an email confirming we have received your order?
  • If you have not recieved an email from us within 2 hours, it is a good idea to contact our CUSTOMER SERVICE.
  • A typical reason for not receiving your order confirmation is errors in the payment approval.

CAN I CHANGE MY ORDER

  • Unfortunately, it is not possible to change your order once it has been completed and paid for at checkout.
  • If you would like to purchase other items, you can easily place a new order.
  • If you have ordered something you do not want to keep, simply fill out the return slip we have enclosed with your jewellery.
  • It is important that you note the order number and item number on your return slip.
  • You must pay for return freight and it is important the parcel is delivered directly to our adress in Copenhagen.
  • We do not accept parcels delivered to the post office or parcel shop.
  • As soon as we have received your return parcel, we will send you an email within 7-10 working days and refund you the purchase amount.

CAN I CANCEL MY ORDER?

  • Unfortunately, we are unable to cancel your order as we begin processing your order immediately after receiving it in our system.
  • As soon as we have received your return parcel, we will send you an email within 7-10 working days and refund you the purchase amount.

WHAT TO DO IF A JEWELLERY IS MISSING IN MY PARCEL?

  • If you are missing an item in your parcel, we ask you to send an e-mail to our Customer Service via our CONTACT FORM - they are always ready to help.
  • Provide the order number and item number or the name of the missing item. We will send you this jewelry immediately.

WHAT SHOULD I DO IF MY NEW JEWELERY IS BROKEN WHEN DELIVERED?

  • Should you be unlucky enough to experience errors or omissions in a jewellery you have purchased at our online shop, please send an email to our Customer Service via our CONTACT FORM
  • Our Customer Service will then assist you with the further process.

WHAT TO DO IF I GET A WRONG PIECE OF JEWELLERY?

  • If there are errors in your delivery, please send an email to our Customer Service via our CONTACT FORM
  • Our Customer Service will then assist you with the further process.